Install, Move, Add & Change
Deployment and lifecycle work for workplace, retail and network equipment. Planned changes can be handled as individual tickets or as part of a larger rollout.
Retail & On-Site IT Operations
Hands on.
Sites ready.
Problems solved.
Field service for retail, offices and distributed locations: installations, moves, changes, rollouts, break/fix, renovations and decommissioning — coordinated by people who understand the network and systems behind the device.
IMAC + R + DInstall, Move, Add, Change, Remove, Dispose
Retail rolloutsNew stores, refurbishments and closures
IT + networkPOS, payment, Wi-Fi, switching and peripherals
Engineering escalationOn-site hands backed by technical operations
Field service beyond “smart hands”.
We take responsibility for the practical work at the site and for the coordination around it. That can be one technician replacing a failed device, or a repeatable rollout across many branches with staging, documentation, logistics and escalation paths.
Store & site rollouts
New openings, relocations and large-scale refreshes with repeatable procedures, central coordination and consistent handover documentation.
Pre-staging & preparation
Equipment can be prepared, labelled, checked and organised before it reaches site, reducing installation time and avoiding surprises during opening windows.
Break/fix & replacement
Fault isolation, replacement of failed hardware and practical recovery on site, with escalation to network or systems engineering where required.
Renovation support
Controlled removal, temporary storage or relocation of technology during refurbishments, followed by reinstallation, testing and reopening support.
Decommissioning
Store and site closures, asset removal, sorting, return logistics, reuse and coordinated disposal of equipment that has reached end of life.
Built for real retail environments.
Retail work happens around construction schedules, opening deadlines, customer traffic, landlords, third-party vendors and equipment from several suppliers. We are comfortable working inside that reality.
From empty unit to trading store.
We can support the technical portion of a store build from pre-staging through installation and testing to opening-day standby. The same model works in reverse for renovations, relocations and store closures.
POS workstations and peripherals
Payment terminal coordination
Routers, switches and access points
Local network and connectivity checks
Back-office and workplace equipment
Printers, scanners and accessories
Vendor-led installations
Functional testing and handover
A repeatable operating model.
For multi-site work, consistency matters more than heroics. We define the job, prepare it, execute it, record the outcome and keep a clear escalation path for anything that does not match the expected state.
ScopeSites, tasks, equipment, access rules, dependencies and acceptance criteria.
PrepareRunbooks, scheduling, pre-staging, asset lists, labels and vendor contacts.
ExecuteOn-site installation, replacement, move, removal or technical intervention.
VerifyConnectivity and function checks, photos or evidence where agreed, and exception handling.
HandoverClear completion status, documentation, asset disposition and follow-up actions.
When it becomes a network problem
The person on site is not the end of the escalation chain.
Field work frequently exposes a problem elsewhere: DHCP, VLANs, routing, Wi-Fi, firewalls, internet access, VPNs, DNS, telephony or a central application. Our field activities can be backed by engineers who operate these technologies every day, giving the on-site technician somewhere useful to escalate.
Network troubleshooting
Internet & last-mile coordination
Wi-Fi and switching
Firewall and VPN escalation
Telephony & communications
Server and service-side checks
Fieldservice.ch · Frauenfeld, Switzerland
Give us the sites.
We’ll work out the field plan.
Send us the locations, the type of work and the expected timeline. For a larger rollout, an example site or runbook is usually enough to start turning the requirement into an executable process.